Orleao ("we", "our", "the Platform") is an online English language learning platform operated by Orleao Ltd., connecting students in Latin America and beyond with qualified English teachers. Orleao is accessed at orleao.com and related subdomains.

Orleao is incorporated and operates under the laws of Canada. These Terms constitute a legally binding agreement between you and Orleao.

Orleao exists to make high-quality English education accessible and personal. We connect students with experienced, vetted teachers who understand the realities of life in Latin America. Our platform is built on three core principles:

• Teacher Autonomy — Teachers set their own rates and availability.
• Transparent Exchange — Students purchase lessons directly and select their preferred teacher.
• Fair Compensation — Orleao retains 10% of each session fee to cover platform operations. Teachers receive 90% of every completed lesson.

To use Orleao, you must be at least 18 years of age or have the express permission of a parent or legal guardian. Users under the age of 13 are not permitted to use the platform.

You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account. You may not transfer your account to any other person. Orleao is not liable for any loss arising from unauthorised use of your account.

Orleao reserves the right to suspend or terminate accounts that violate these Terms, engage in fraudulent activity, or act contrary to the spirit of the Orleao community.

All teachers on Orleao are reviewed and approved before being listed on the platform. Teachers must provide valid government-issued ID and meet our quality standards. Verified teachers receive a ✓ Verified badge on their profile.

Teachers are independent contractors, not employees of Orleao. Orleao makes reasonable efforts to verify credentials and maintain quality standards.

Teachers agree to:

• Deliver lessons as scheduled and communicate promptly with students.
• Maintain professional conduct in all platform interactions.
• Not solicit students to communicate or transact outside of the Orleao platform.
• Not share personal contact information with students through the platform.

Students agree to attend scheduled lessons on time, treat teachers with respect, and use the platform for its intended educational purpose. Students who repeatedly miss lessons without notice or engage in abusive behaviour may have their accounts suspended.

All payments are processed securely through Stripe. Prices are displayed in your selected currency. Orleao does not store payment card details.

Teachers set their own per-lesson rates. Students may only transfer their lesson package to a teacher whose rate is equal to or less than their current rate.

Orleao reserves the right to update pricing structures with reasonable notice.

We believe in flexibility and fair dealing. Our policy is as follows:

Trial Lesson — Happiness Guarantee

If a student is not satisfied with their trial lesson, the trial credit is returned to the student's account for use with a different teacher, no questions asked.

Lesson Credits

• Credits remain valid in your Orleao account for 12 months from the date of purchase.
• Credits may be used with any teacher of your choice on the platform.

📧 For refund enquiries contact hola@orleao.com — we respond within 2 business days.

Students may transfer their remaining lesson package to a different teacher at any time, provided the new teacher's per-lesson rate is equal to or lower than the student's current rate. Remaining lessons carry over in full to the new teacher.

You agree not to use Orleao for any unlawful purpose or in any way that could damage, disable, or impair the platform. Specifically, you must not:

• Attempt to bypass verification or misrepresent your identity.
• Contact teachers or students outside the platform to circumvent Orleao's fees.
• Post false, misleading, or defamatory reviews.
• Harass, threaten, or abuse any teacher, student, or staff member.
• Upload or transmit any malicious code, spam, or unauthorised advertising.
• Reproduce, distribute, or exploit any platform content without express written permission.

All content on Orleao — including text, graphics, logos, images, and software — is the property of Orleao or its licensors and is protected by applicable intellectual property laws. You are granted a limited, non-exclusive, non-transferable licence to use the platform for personal, non-commercial purposes.

You retain ownership of any content you submit to Orleao. By submitting content, you grant Orleao a worldwide, royalty-free licence to use, display, and distribute that content in connection with operating the platform.

Your privacy matters to us. Our Privacy Policy explains how we collect, use, and protect your personal information. By using Orleao, you agree to the collection and use of information as described in our Privacy Policy.

Orleao complies with Canada's Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy legislation.

Orleao may contain links to third-party websites or integrate third-party services such as Stripe for payments and video conferencing tools for lessons. These third parties operate under their own terms and privacy policies. Orleao is not responsible for the content, practices, or reliability of any third-party services.

The Orleao platform is provided "as is" without warranties of any kind. While we work hard to maintain a reliable, high-quality service, we do not guarantee uninterrupted access or error-free operation.

To the maximum extent permitted by applicable Canadian law, Orleao's liability for any claim is limited to the amount you paid to Orleao in the 12 months prior to the event giving rise to the claim.

Orleao is not liable for any indirect, incidental, consequential, or punitive damages arising from your use of the platform.

You agree to indemnify and hold harmless Orleao, its directors, employees, and agents from any claims, losses, damages, liabilities, and costs (including legal fees) arising from your use of the platform, your content submissions, or your violation of these Terms.

These Terms are governed by the laws of Canada, without regard to conflict of law principles.

In the event of a dispute, we encourage you to contact us first at hola@orleao.com. We will make every reasonable effort to resolve disputes informally within 30 days.

If a dispute cannot be resolved informally, it shall be submitted to binding arbitration. Both parties waive the right to participate in class action proceedings.

Orleao reserves the right to update these Terms at any time. When we make material changes, we will notify you by email and/or by posting a notice on the platform at least 14 days before the changes take effect. Your continued use of the platform after the effective date constitutes acceptance of the revised Terms.

If you have any questions about these Terms, please reach out — we're happy to help.